NO hidden transfer fees
PAYPAL FOR ALL ONLINE TRANSACTIONS
We use Paypal because we believe it to be a very safe way to buy goods online. And it’s easy! You do not have to have a Paypal account or log-in to anything to process your order. Simply follow the instructions on the checkout page. Paypal is an international secure payment service used by millions of people every day for purchasing goods online. If we can trust it, trust us, you can trust it. You may pay for your purchases using any major credit card including Visa, Mastercard or American Express and you will receive confirmation of payment via email.
BANK/ ATM TRANSFER
After checking out your order, you may deposit to our bank account. Please email or whatsapp us the payment slip with your order number. If payment is not received within 3 working days, the order will be cancelled.
FREE home & office delivery for orders =>HKD400
To keep things simple, we have a relatively straight-forward shipping policy. We provide FREE DELIVERY on all Hong Kong orders over HKD400 (after discounts and vouchers have been applied). Orders under HKD400 will be subjected to a shipping fee of HKD35.
You can choose to deliver your order directly to your door OR to your nearest convenient store pick up point. If you choose to deliver to a pick up point, please specify the 'Store Code' listed in the below links in the address field.
7-Eleven - Hong Kong Island / Kowloon / New Territories / Outlying Islands
Circle K - Hong Kong Island / Kowloon / New Territories
DELIVERY SERVICES EXPLAINED
We dispatch orders on normal working days only - Monday to Friday. If you place an order on the weekend or public holiday, your order will be processed on the next working day. We will typically ship an item out within 48 hours. We do not take responsibilities for any delays caused by payment authorization. All orders require a signature upon delivery.
DELIVERY FOR INTERNATIONAL CUSTOMERS
We welcome International customers. The following charges apply to all orders placed from outside Hong Kong. We provide FREE DELIVERY on all International orders over HKD2,000 (after discounts and vouchers have been applied). Orders under HKD2,000 will be subjected to a shipping fee of HKD150. All parcels shipped via our preferred courier service.
Delivery times can vary depending upon destination country so allow up to 15 working days for receipt of your goods. Import duties are solely the responsibility of the buyer and SOVOS will not be responsible for any import taxes or other charges arising from your purchase.